Inspect the delivery promptly after it arrives. Check the external package and the delivered item against the order information before use.
Damage or suspected defect
Report visible damage or a suspected defect within 24 hours of delivery and keep the item unused while support reviews the issue. Preserve the packaging when it helps document what happened.
What to send
Email the order number, a clear description and supporting photos to sexdolllove.shop@gmail.com. Support will confirm the next appropriate steps after reviewing the information.