Refund policy

REFUND POLICY

Order cancellation

You may request cancellation within 24 hours after placing an order for a full refund. This does not apply to repeated cancellation requests.

Many products are made or prepared to order. Once work has started, cancellation refunds are calculated from the purchase price:

• 85% after production has started.

• 75% after production has finished.

• 65% after shipment has been arranged.

Damaged or incorrect items

If an item arrives damaged or differs from the confirmed order, email sexdolllove.shop@gmail.com promptly with your order details and supporting photos. We will review the request and, where appropriate, arrange support, repair, replacement, or another resolution.

Returns and exchanges

Do not send an item back without contacting us first. Email sexdolllove.shop@gmail.com to receive return instructions and an authorised return address. Unauthorised returns may not be accepted.

Where a return is approved for a non-defective item, the customer is responsible for return shipping and any related tracking or insurance. Original shipping charges are not refundable. We recommend a trackable, insured service for higher-value returns.

Refund timing

After a refund is approved, timing can vary by payment provider and bank. If you cannot locate an approved refund after checking with your provider, contact sexdolllove.shop@gmail.com.